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Service Agreements


Whether you currently operate a Guardian backpack or are considering the purchase of a new one, maintenance and reliability are two of the largest factors affecting your satisfaction.  Unfortunately, they’re also among the largest unknowns. A Contractual Service Agreement (CSA) from Nucsafe can reduce your maintenance cost risks and provide contracted performance guarantees to help maximize project upside.


Features & Benefits


With a Nucsafe Contractual Service Agreement (CSA) for your detector system, we provide maintenance, including parts, services and repairs, for a fixed price over a specified period of time. Compared to handling maintenance and repairs on a per-incident basis, our CSA offers several advantages:


Guaranteed Performance


Your equipment’s performance, efficiency and availability can have a dramatic impact on your success, so it doesn’t make sense to use a program that guarantees only a level of maintenance. Since our CSAs guarantee levels of performance, we are motivated to ensure your equipment performs at or above the contracted levels. We are responsible in the unlikely event that the guarantees are not met, and share in the increased upside if the equipment performs above the guaranteed levels. Because we share in both the risk and the reward, your goals become our goals. The result is a win-win situation.


Fixed Maintenance Costs


With a CSA, you know what you will spend on maintenance for the duration of the contract. The planned maintenance commitment provides scheduled replacement of parts as prudently necessary, including replacement in the unlikely event that parts do not last as long as initially anticipated. Such predictability means you can plan more effectively minimize risks and avoid using emergency funds.


The Advantage of Nucsafe’s Innovative Technology and Experience


As a technology leader, Nucsafe continuously improves our products, parts and maintenance procedures. The CSA drives us to invest in technology not only to meet but to surpass expected maintenance levels. Because we maintain numerous detector systems, our service teams can adopt procedures that have been successful elsewhere. Our monitoring and diagnostics tools identify trends and reduce the risk of unplanned maintenance. Nucsafe’s service network gives CSA customers who need emergency service or parts priority over other service requests. In addition, Nucsafe maintains dedicated resources for enhanced responsiveness and to further our commitment to superior performance.


Find the CSA Right for You


Select a category link below to learn more about the Nucsafe Service Agreements available for your product. Not sure which category is correct for your product? Browse our product category pages, and then let a customer service representative discuss the best option for you.


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