Nucsafe Technical Support (NTS) will provide knowledgeable technical support professionals to respond to all customer inquiries. NTS phone lines are open during regular business hours: 8:00 AM to 5:00 PM Eastern time, Monday through Friday, excluding holidays. If we are unable to answer your call immediately we will call you back within no more than one business day if you leave a message. Web-based support is available, allowing customers to submit technical support questions via email and to search our online information sources any time at http://www.nucsafe.com.
NTS will acknowledge and, when possible, resolve all customer inquiries within one business day of the initial inquiry. Email responses from NTS will include a contact name.
NTS will inform the customer within one business day if the issue can not be immediately resolved and requires escalation. Escalation will take place that same business day.
NTS strives to resolve all customer issues within five business days of the initial inquiry.